Email Support
Direct support for account, licensing, and technical questions.
Help & Support
We’re here to help
Reach out via email with your account address and a brief description. We typically respond within 24 hours.
API Status
Check the live health status of the OyamaCloud API and real-time services.
Account Issues
For login, license activation, or billing issues, include your account email when contacting support.
Desktop Download
Need the latest Windows installer? Download it directly from the official release path.
Cloud Sync
Experiencing sync issues? Ensure your desktop app is updated and your internet connection is stable. Our sub-100ms sync relies on WebSocket connections.
Frequently Asked Questions
How do I activate my license?
After purchase, your license key appears instantly in your Licenses dashboard. Enter the key in the desktop app under Settings → License.
Can I use it on multiple devices?
Each license activates on one device. Cloud sync ensures your content is accessible everywhere via the web editor.
What export formats are supported?
Production-ready PDF and EPUB export are supported, including page numbers, headers, and print-oriented layout controls.
Is my data secure?
Manuscripts are stored on your local machine with optional encrypted cloud sync. We do not sell, share, or mine your data.